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Our Paintings
 
Frequently Asked Questions

What products are available in the art149.com on-line shop?
Our gallery consists of over 400 original motifs that can be executed as high quality digital prints on canvas or handArt prints with special gel coating applied, imitating paintbrush stroke.

How can I make an order?
You can place your order in a fast and secure way, directly on our website. All you have to do is add the chosen product to your shopping cart and then follow the instructions. If you need more detailed information in this matter, click here to find out how to make your order step by step.

What payment methods are available in the art149.com on-line shop?
Making a purchase on art149.com you have the possibility of using the most popular payment methods in the world. You can choose from fast and secure on-line payment types (Paypal, credit card, on-line bank transfers) or execute your payment directly on our bank account, using the traditional bank transfer.

Can I pay on delivery?
Unfortunately not. Each item is being produced individually and on request, after the reception of the payment – as a consequence, we cannot accept such payment methods, as C.O.D. (cash on delivery).

What is the standard order processing time?
The order processing time is counted from the date of the reception of the payment until the shipment of the product.
Standard order processing time is 48h to 14 working days.
Further information is available here.

What are the delivery costs?
The shipping costs of our products depend on the delivery address and are calculated for each item separately. The standard shipping cost to the United States amount to 39 EUR. If you buy more than one product, the shipping cost for the second and each following product is reduced by 20 EUR. For more detailed information on the shipment (costs, shipment methods, delivery time etc.), please go to the Shipment section.

What happens if my parcel has been damaged?
We are perfectly aware that our products are quite fragile – that’s why we are doing our best to make the packing process perfect and accurate in every detail. Each digital print is packed according to the requirements of world’s most prestigious carriers such as DPD and UPS. Transport damages are quite rare, however if they occur, please contact our customer service team as soon as possible. We’ll be happy to help you out and find the best solution to your problem.

If the purchased product doesn’t match my expectations, can I send it back to you?
Yes, of course you can take advantage of the return policy. The purchased product can be sent back to the seller within 30 days from the date of the reception of the goods. In this case, please contact our customer service in the first place – to be able to settle all the details. Further information in this matter is available here.
 
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